Privacy Policy — Satterfield & Dempsey

1. Information We Collect

Information You Provide

• Contact details such as name, email address, phone number, and mailing address.
• Order information, including items purchased, custom design specifications, and repair requests.
• Payment details processed through our secure payment partners (we do not store full card numbers).
• Communications, including emails, messages, and appointment requests.
• Account information if you create an online profile with us.

Information Collected Automatically

• Device and usage data such as IP address, browser type, and pages visited.
• Location data based on your IP or browser settings.
• Cookies and tracking technologies (see Section 4 below).

Information from Third Parties

• Payment processors and fraud-prevention partners.
• Advertising and analytics providers.
• Social networks if you engage with our content or use social login features.

2. How We Use Information

• Provide and improve our jewelry and gemstone services.
• Process transactions, repairs, and orders.
• Communicate with you about orders, services, or promotions.
• Respond to your inquiries and provide customer support.
• Conduct analytics to enhance user experience.
• Market products and send personalized offers (you may opt out).
• Detect and prevent fraud or technical issues.
• Comply with legal obligations.

We process data with your consent, to fulfill contracts, and to pursue legitimate business interests.

3. How We Share Information

• Service providers that assist with website hosting, shipping, payments, or marketing.
• Business partners during a merger, acquisition, or asset sale.
• Law enforcement or authorities when required by law.
• Other parties with your explicit consent.

We do not sell personal data. Some limited sharing may occur for advertising or analytics purposes, which you can opt out of.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable website functionality such as shopping carts and accounts.
• Store preferences and improve website performance.
• Measure website traffic and marketing effectiveness.

You can disable cookies through your browser settings, but some site features may not work properly.

5. Advertising and Analytics

We use analytics services (like Google Analytics) and advertising platforms to understand user behavior and deliver relevant ads. These partners may use cookies and similar technologies to collect information about your interactions with our website.

6. Your Choices and Rights

You may:

• Opt out of marketing emails at any time.
• Request access to, correction of, or deletion of your personal data.
• Limit or disable cookies via browser settings.
• Contact us to exercise your privacy rights under applicable laws (such as CCPA or GDPR, where applicable).

7. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access. Your information is retained only as long as necessary for business, legal, or contractual purposes.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. International Data Transfers

If you access our website outside the United States, please note that your data may be transferred to and processed in the U.S.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Satterfield & Dempsey Jewelers
621 S Houston Lake Rd
Warner Robins, GA 31088
Phone: (478) 971-1200